Terms & Conditions

OVERVIEW

This website is operated by Nafsi Botanicals. Throughout the site, the terms “we”, “us” and “our” refer to Nafsi Botanicals. Nafsi Botanicals offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without an express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services, may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If at our request you send certain specific submissions (for example contest entries), or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Nafsi Botanicals, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Nafsi Botanicals and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed by the laws of Norway.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at nafsibservice@outlook.com

SHIPPING INFO

PLEASE READ THIS SECTION BEFORE E-MAILING QUESTIONS ABOUT SHIPPING STATUS / TRACKING OF PACKAGE QUESTIONS AND MORE.

Firstly, Thank you for choosing NAFSI BOTANICALS products. In as much as I would love to be on that express level with delivery; I’m a one-woman show and everything is made by hand so it takes me a little longer. Please, read this section or FAQS before emailing about your orders as your question is most likely answered here.

Much love and appreciation for your patience and sweetness that you all show me, I am beyond grateful.

I will gradually be working on a better shipping option until we find a suitable option for you all. Until then please have patience with your shipments, I am working on getting the best shipping provider future wise as I know the long wait for the items may sometimes be a pain.

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

Please enjoy all of your products within 6-12 months of opening. Best used at fresh, as they are all natural ingredients.

SHIPPING

By using the Nafsi Botanicals Hair & skincare website/sites/shops (facebook, Instagram & including all other shops; you are acknowledging that you have read, understand, and agreed to these rules. From time to time, we may modify these to which the contents and services available are subject. Therefore, we ask that you continually review when visiting our website/sites. Acceptance of these terms & conditions does not affect your statutory rights, except so far as legitimately excluded.

SHIPPING POLICY

All orders ship directly from Oslo, Norway.

Each product is made with the highest attention to quality, Passion, mindful details and lots of love.

After an order is placed, normally we ship between 3-5 working days, please allow up to a week for your order to ship. We handcraft each item we send out. This includes creating, bottling, labeling, and shipping. Handcrafted items do take a little longer to produce than mass-produced items. Many of our items are made so they are at the peak of freshness when you receive them.

Return Policy

A customer has right to a 14-day return under the following:

Product is damaged
Received wrong product
Regret of purchase
- According to the Norwegian Right of Withdrawal Act, orders can be returned within 14-days from delivery. No refund or exchange will be made after the 14-day grace period.

All refunds require a receipt or proof of purchase (customer email with the order confirmation).

Before a refund is issued, all items must be returned to Nafsi Botanicals for approval. Items must be in the original packaging, unused, unopened, and the same condition as received.

In special circumstances, we allow partial reimbursement, i.e. item is damaged or has defects for reasons that are not due to an error on our part (product complaint).

Refund and complaint

All refunds must be returned to Nafsi Botanicals for approval. Once the item has been inspected, an email will be sent with an approval or rejection. If approved, the refund will be processed and funds reimbursed.

Reimbursement

Allow up to 7 days to receive the agreed refund.

Goods for sale

Discounted items cannot be refunded. This includes all discounts.

Exchange of goods

Only damaged items can be exchanged. This does not include indentations or damages made to the exterior box during shipping. This only includes the primary item (product). If you want to exchange a damaged item, send an email to nafsibservice@outlook.com

Where to send returned goods

Shipping & duty fees are non-refundable. When making a return that is not a defect/damaged or wrong item from sender Nafsi Botanicals, the returnee is responsible for shipping & duty costs. It is advised to ship with tracking and/or insurance. We cannot guarantee that we will receive your returned item for untracked shipments.

Items being returned for damage approval or wrong item will not be subject to shipping or duty fees. Nafsi Botanicals will issue the return shipment. Please, contact customer service for further instructions.

For further questions, please feel free to contact us at nafsibservice@outlook.com

TRACKED SHIPMENTS / WHY CAN’T I TRACK MY ORDER?

We are a newly established business which means we cannot offer free tracked shipping — we realize shipping might seem pricey but we have done, and will continue to do our best to get the best quote for international delivery, which is costly worldwide these days.

We ship all of our packages with a trusted courier called PostNord for domestic shipping for INTERNATIONAL SHIPPING UPS.

Our standard international shipment is NOT tracked — but our packages are delivered without problems. Please just be patient while waiting for your package, it’s often just a matter of time before it arrives.

IT CAN TAKE UP TO FOUR WEEKS TO RECEIVE YOUR ORDER DEPENDING ON YOUR LOCATION. THIS IS MOST LIKELY TO HAPPEN WITH AUSTRALIAN AND CANADIAN ORDERS, AS CUSTOMS OPERATES SLOWER THERE.

Please let us know if you need an item by a certain date and we will always do our best to accommodate your needs, but we CAN’T force the shipping time to arrive sooner no matter what. This is completely out of our hands, unfortunately.

ONLY ORDERS OVER $155 WILL BE SHIPPED WITH TRACKING — YOU WILL RECEIVE THE TRACKING NUMBER WITHIN 24 HOURS AFTER WE SHIP.

Once your order has been delivered to the post office you will receive a shipment email (PLEASE CHECK SPAM) detailing that: Orders outside of EU can take up to four weeks to arrive after shipping. Usually, it will arrive much sooner, but customs departments do have the right to hold items and there is not much we can do about this. Our packages arrives in your country no later than 5 days after shipping but we can’t fast forward to process or customs.

EXPECTED DELIVERY

Please note that delivery times are not guaranteed and some packages may take longer due to unexpected delays – especially during busy times (holiday seasons, etc).

U.S. TERRITORIES 7-15 days after shipment

EU latest 7 days after shipment

Canada & Australia 11-18 days after shipment

INTERNATIONAL 11-18 days after shipment

Shipping can sometimes take a longer time to arrive, unfortunately; but we promise that the products are worth the wait. Should your questions not have been answered here please contact us and we will get back within 48 hours.

CUSTOMS, DUTY, AND TAXES

It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be carried by you. Unfortunately, we have no control over these charges and cannot predict what they may be.

RETURN POLICY

While we hope that you truly enjoy every product that you order from us, we understand that everyone's skin is unique and individual, and resonates differently with hair and skincare products. We strongly recommend a patch test before hand.

We encourage you to reach out via any of our social media platforms or via email at nafsibservice@outlook.com with any questions or concerns you have prior to placing an order.
We are happy to include free samples (when available) with any order placed on our website, and can help you choose products that are right for you.
If your package arrives to you damaged and/or broken, we are happy to replace it for you. Please retain all original packaging and send us an email with photos to nafsibservice@outlook.com within 24 hours of receiving your order. We may ask you to send us the broken item in which case, we will gladly pay for the return shipping charge.

Nafsi Botanicals does not offer returns, refunds or exchanges on any products due to general dissatisfaction or if a product does not resonate with your skin.

With that said, it is extremely important to me that you are satisfied with your order. If you need assistance in any way with your order or with the products, or if you have any feedback to offer, please contact us and we will assist you as soon as possible.

PLEASE NOTE THAT AS NATURAL PRODUCTS, THERE MAY BE VARIATIONS IN COLOURS AND SCENT FROM BATCH TO BATCH. THIS IS DUE TO THE USE OF UNREFINED, ORGANIC AND COLD PRESSED OILS AND NATURAL BOTANICALS.

IF FOR ANY REASON, YOUR PRODUCTS ARRIVE DAMAGED, DEFECTIVE, OR INCOMPLETE, I WILL MAKE THE SITUATION RIGHT IMMEDIATELY. PLEASE CONTACT US SO WE CAN REMEDY THE ISSUE.

Thank you for choosing Nafsi Botanicals.

With much love & gratitude from Juliana. x