Privacy Policy

Introduction

At Nafsi Botanicals, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a purchase, contact us, or otherwise interact with our services.

We process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant legislation.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Nafsi Botanicals is a skincare and haircare brand dedicated to creating thoughtfully formulated cosmetic products inspired by botanical ingredients and modern cosmetic science.

If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details provided at the end of this policy.

Information We Collect

Depending on how you interact with our website, we may collect the following types of personal information:

Information You Provide

You may provide information such as:

Your name
Billing and shipping address
Email address
Telephone number
Payment information (processed securely through our payment providers)
Account information (if applicable)
Information you provide when contacting us

How We Use Your Information

We use the personal information we collect for legitimate business purposes, including to:

Process and fulfil your orders.
Process payments securely through our payment service providers.
Arrange shipping and delivery of your purchases.
Communicate with you about your orders, enquiries, or customer support requests.
Send order confirmations, shipping updates, and other service-related communications.
Improve our website, products, and customer experience.
Detect, prevent, and investigate fraud or other unauthorised activity.
Comply with applicable legal and regulatory obligations.
Send marketing communications where you have chosen to receive them. You can unsubscribe from marketing emails at any time.

We will only process your personal information where we have a lawful basis to do so under applicable data protection laws.

Sharing Your Information

We respect your privacy and do not sell your personal information.

However, we may share your information with trusted third-party service providers when necessary to operate our business and provide our services. These may include:

Shopify, which powers our online store.
Secure payment service providers that process transactions.
Shipping and delivery partners.
IT, website hosting, and technical service providers.
Analytics providers that help us understand how our website is used.
Professional advisers or authorities where required by law.

These service providers are only given access to the information necessary to perform their services and are expected to protect your personal information in accordance with applicable laws.

Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may use your email address to send you information about new products, educational content, promotions, and company updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Service-related communications, such as order confirmations and shipping updates, are not marketing communications and may still be sent when necessary.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to provide a secure and user-friendly browsing experience, understand how our website is used, and improve our services.

Cookies are small text files that are stored on your device when you visit a website. They help websites remember your preferences and improve functionality.

Depending on your preferences and applicable laws, cookies may also be used to support analytics, website performance, and marketing activities.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable core features such as secure browsing, shopping cart functionality, checkout, and account access. Because they are essential to the operation of the website, they cannot be disabled through our website.

Analytics Cookies

Analytics cookies help us understand how visitors interact with our website. This information is collected in an aggregated or anonymised form where possible and helps us improve website performance, navigation, and customer experience.

Functional Cookies

Functional cookies remember your preferences, such as language or other settings, to provide a more personalised browsing experience.

Marketing Cookies

Marketing cookies may be used to help us understand the effectiveness of our marketing activities and to provide more relevant content and advertisements on platforms such as Facebook and Instagram.

Where required by applicable law, these cookies will only be used with your consent.

You can manage your cookie preferences through your browser settings or, where available, through our website's cookie consent banner.

Third-Party Services

Some third-party services that we use, such as Shopify, payment providers, analytics providers, or other integrated services, may also place cookies or similar technologies on your device when you interact with our website.

These third parties are responsible for their own privacy and cookie practices. We encourage you to review their respective privacy policies for more information.

Your Privacy Rights

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with applicable data protection laws, you may have certain rights regarding your personal information.

Depending on your location and the circumstances, these rights may include:

Right of Access

You have the right to request a copy of the personal information we hold about you.

Right to Rectification

You may request that we correct or update any personal information that is inaccurate or incomplete.

Right to Erasure

In certain circumstances, you may request that we delete your personal information, subject to any legal or regulatory obligations that require us to retain certain records.

Right to Restrict Processing

You may request that we limit the way we process your personal information in certain situations.

Right to Object

You may object to the processing of your personal information where we rely on legitimate interests as the legal basis for processing.

Right to Data Portability

Where applicable, you may request a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format, or request that it be transferred to another service provider where technically feasible.

Withdrawing Consent

Where we rely on your consent to process your personal information, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before your consent was withdrawn.

Exercising Your Rights

If you would like to exercise any of your privacy rights or have questions about how we process your personal information, please contact us using the details provided at the end of this Privacy Policy.

We will respond to your request in accordance with applicable data protection laws

Data Security

We take appropriate technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While we work to safeguard your personal information, no method of transmitting data over the internet or storing electronic information is completely secure. For this reason, we cannot guarantee absolute security, but we continuously work to maintain appropriate safeguards and security practices.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, complying with legal obligations, resolving disputes, and enforcing our agreements.

When personal information is no longer required, we will securely delete or anonymise it in accordance with applicable laws and our internal retention practices.

International Data Transfers

Some of the service providers we use, including Shopify and other trusted business partners, may process or store personal information outside your country of residence.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that your personal information continues to receive an adequate level of protection in accordance with applicable data protection laws, including the GDPR where applicable.

Children's Privacy

Our website is not intended for children under the age required by applicable law to provide their own consent for the processing of personal information.

We do not knowingly collect personal information directly from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to investigate and, where appropriate, delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or the services we provide.

Any updates will be published on this page together with the revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information

Contact Us

If you have any questions about this Privacy Policy, your personal information, or how we process your data, please contact us using the details available on our Contact page.

Nafsi Botanicals

Website: https://nafsibotanicals.com

If you believe your privacy rights have been infringed, you may also have the right to lodge a complaint with your local data protection authority.