PLEASE READ THIS SECTION BEFORE E-MAILING QUESTIONS ABOUT SHIPPING STATUS / TRACKING OF PACKAGE QUESTIONS AND MORE.
Firstly, Thank you for choosing NAFSI BOTANICALS products. In as much as I would love to be on that express level with delivery; I’m a one-woman show and everything is made by hand so it takes me a little longer. Please, read this section or FAQS before emailing about your orders as your question is most likely answered here.
Much love and appreciation for your patience, support & sweetness that you all show me, I am beyond grateful.
I will gradually be working on a better shipping option until we find a suitable option for you all. Until then please have patience with your shipments, I am working on getting the best shipping provider future wise as I know the long wait for the items may sometimes be a pain.
All orders ship directly from Oslo, Norway.
Each product is made with the highest attention to quality, Passion, mindful details, and lots of love.
After an order is placed, please allow up to one week for your order to ship. We handcraft each item we send out. This includes creating, bottling, labeling, and shipping. Handcrafted items do take a little longer to produce than mass-produced items. Many of our items are made so they are at the peak of freshness when you receive them.
TRACKED SHIPMENTS / WHY CAN’T I TRACK MY ORDER?
We are a newly established business which means we cannot offer free tracked shipping — we realize shipping might seem pricey but we have done our best to get the best quote for international delivery, which is costly worldwide these days.
We ship all of our packages with a trusted courier called Posten/PostNord for INTERNATIONAL SHIPPING & HELTHJEM for NATIONAL shipping.
Our standard international shipment is NOT tracked — but our packages are delivered without problems. Please just be patient while waiting for your package, it’s often just a matter of time before it arrives.
IT CAN TAKE UP TO FOUR WEEKS TO RECEIVE YOUR ORDER DEPENDING ON YOUR LOCATION. THIS IS MOST LIKELY TO HAPPEN WITH AUSTRALIAN AND CANADIAN ORDERS, AS CUSTOMS OPERATES SLOWER THERE.
Please let us know if you need an item by a certain date and we will always do our best to accommodate your needs, but we CAN’T force the shipping time to arrive sooner no matter what. This is completely out of our hands, unfortunately.
ONLY ORDERS OVER $155 WILL BE SHIPPED WITH TRACKING — YOU WILL RECEIVE THE TRACKING NUMBER WITHIN 24 HOURS.
Once your order has been delivered to the post office you will receive a shipment email (PLEASE CHECK SPAM) detailing that: Orders outside of EU can take up to four weeks to arrive after shipping. Usually, it will arrive much sooner, but customs departments do have the right to hold items and there is not much we can do about this. Our packages arrives in your country no later than 5 days after shipping but we can’t fast forward to process or customs.
Please note that delivery times are not guaranteed and some packages may take longer due to unexpected delays – especially during busy times (holiday seasons, etc).
U.S. TERRITORIES 7-11 days after shipment
EU latest 7 days after shipment
Canada & Australia 11-18 days after shipment
INTERNATIONAL 11-18 days after shipment
Shipping can sometimes take a longer time to arrive, unfortunately; but we promise that the products are worth the wait. Should your questions not have been answered here please contact us and we will get back within 48 hours.
CUSTOMS, DUTY, AND TAXES
It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be carried by you. Unfortunately, we have no control over these charges and cannot predict what they may be.